I'm Launching a New A.I. SaaS 🚀 (...Here's Why!)

Overcoming Customer Support Challenges with A.I.

Over the past six months, my team and I faced a massive challenge that was putting my business at risk. I realized I wasn’t alone in this struggle.

We turned to A.I. for a solution, and I'm beyond excited to share that solution with you.

Introducing Aidbase

⭐ Aidbase is an AI-powered support ecosystem designed to provide your users with an outstanding customer experience—on autopilot.

The Challenge We Faced

Our support emails were flooding in faster than I could possibly manage. The situation was only getting worse, and I needed a solution—fast! Let’s rewind a bit:

• Twitter's New API Prices: We had to announce that our products would discontinue integration within hours. Live chat was on fire, and not in a good way.
• Support Team Stress: Three agents were doing their best, but it became excruciating. Within three weeks, the first agent resigned due to the overwhelming workload.
• More Resignations: Soon after, the second agent followed, leaving just one agent and me to handle the deluge of messages.

I tried to create articles for common concerns, but as long as the live chat icon was on our site, users would use it. If replies took more than five minutes, it was a bad experience. Eventually, I made a tough call and let my last support agent go.

A Desperate Solution

The notification sound from our chat software was haunting me. I removed the live chat from our app and website thinking it would ease the tension. Surprisingly, it did—temporarily—until the support emails started flooding in again.

The Aha Moment

I had an idea! One of our features was a chatbot that helps create content for social media. What if I transformed this chatbot into an AI support assistant? After two weeks of hard work, I realized I needed more than just a chatbot— I had to build a complete support system.

Aidbase Features

AI Chatbot Creation

With Aidbase, you can create a chatbot in minutes and train it on your own data.

• Add your landing page, blog posts, and any public web content.
• Upload documents like PDFs and create a custom knowledge base.
• Monitor conversations and uncover knowledge gaps easily.

Smart Ticketing System

We built an improved ticketing system into Aidbase:

• Create a custom ticket form with our no-code builder.
• Users can submit tickets that appear in the Aidbase dashboard.
• The AI learns from every resolved ticket to provide smarter suggestions.

Customizable and Developer Friendly

Everything is built using web components, making it adaptable to any UI framework. Here are some key advantages:

Start for Free!

We are so excited about Aidbase that we want you to try it for free! There's no credit card needed to sign up, and you can create a plan that suits your needs.

Final Thoughts

If you’re a founder with success—big or small—you’ve likely faced similar challenges. If you’re using live chat now and struggling to keep up, I advise you to remove it. Studies show that failing to respond within five minutes is worse than not having a live chat at all.

I genuinely want your feedback on Aidbase; let me know what you think in the comments below. Thank you for joining me on this journey!

See you soon for another video!